Refund policy

Business Information
SNC’s Collectibles
ABN: 52 815 641 946
Location: Sydney, NSW, Australia
Email: support@snccollectibles.com
Phone: +61 433 600 552

Change of Mind Returns

We do not offer returns or refunds for change of mind, including:

Incorrect size or variant selection
Buyer’s remorse
Accidental purchases

Please choose carefully before completing your order.

Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law (ACL).

If a product is faulty, damaged, not as described, or does not meet consumer guarantees, you are entitled to a remedy (repair, replacement, or refund) as required by law.

Sealed Pokémon TCG Products

Sealed items (including booster boxes, booster packs, Elite Trainer Boxes, and sealed decks):

Cannot be returned once opened
Cannot be refunded due to pull rates, pack contents, or manufacturer mispacks

Pokémon TCG products contain randomised contents, which is an inherent feature and not considered a defect.

Singles & Card Condition

Single cards are graded and described accurately in each listing.

Please note:

Minor print lines, factory lines, centering variance, or surface marks common to mass-produced cards are not considered defects

If we:

Send the wrong card, or
Materially misdescribe the condition

We will provide a replacement or refund (at our discretion) once the item is returned in its original condition.

Damaged or Incorrect Items on Arrival

If your order arrives damaged in transit or incorrect, please contact us within 7 days of delivery.

Email: support@snccollectibles.com

Include:

Your order number
A description of the issue
Clear photos of the item, packaging, and shipping label

We will assess your request and advise next steps.
If a return is approved, we will provide a prepaid return label and instructions.

Items returned without prior approval may be refused.

Processing Time

Approved refunds are processed within 3–5 business days after the returned item is received and inspected.